ivibet Privacy Policy – How We Protect Your Personal Data

1 Introduction

This Privacy Policy describes how ivibet ("we," "us," or "our") collects, uses, stores, and protects the personal data of individuals ("you," "your," or "Player") who access and use the ivibet platform at ivibet.run, including all associated games, sports betting services, promotions, customer support channels, and any other features we offer.

ivibet is committed to handling your personal data responsibly and transparently. We built this policy to be readable by actual people — not just compliance officers — so that you genuinely understand what happens to your information when you play with us. If something here isn't clear, reach out to our support team and we'll explain it plainly.

This Policy should be read alongside our Terms and Conditions, which govern your overall use of the ivibet platform.

2 Who We Are

ivibet is the operator of the online gaming platform accessible at ivibet.run. We provide casino games, sports betting services, and related entertainment products to players in the Philippines and other permitted jurisdictions. As the operator of this platform, ivibet is the data controller responsible for the personal data of registered players and users.

For all privacy-related queries, you can contact us at support@ivibet.run. Our support team is available 24/7 via live chat on the platform.

3 Personal Data We Collect

ivibet collects personal data only to the extent necessary to provide a safe, functional, and compliant gaming service. The categories of data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required for responsible gaming purposes and with your consent.

4 How We Collect Your Data

ivibet collects personal data through several channels:

• Directly from you — when you register an account, complete identity verification, make a deposit, contact support, or participate in a promotion.
• Automatically — through cookies, analytics tools, and server logs when you visit or use the ivibet platform, including information about your device, browser, and browsing behaviour on our site.
• From third parties — from payment processors (such as GCash, Maya, and banking partners) who provide transaction confirmation and fraud signals; from identity verification services we use to confirm your identity and age; and from regulatory bodies when required.

We will always tell you at the point of data collection if providing certain information is mandatory for our service, or optional. Where it is optional, we will also tell you what the consequences of not providing it are.

5 Why We Use Your Personal Data

ivibet uses the personal data it collects for the following purposes:

• To provide and manage your account — creating your player profile, enabling login, maintaining account history, and processing transactions.
• To verify your identity and age — in compliance with regulatory requirements that mandate KYC (Know Your Customer) processes before significant withdrawals or account upgrades.
• To process payments — handling deposits and withdrawals through your chosen payment method securely and accurately.
• To detect and prevent fraud, money laundering, and abuse — monitoring account and transaction patterns to identify suspicious behaviour and fulfil our anti-money laundering (AML) obligations.
• To provide customer support — resolving queries, complaints, and technical issues raised through live chat, email, or other support channels.
• To send you relevant communications — account notifications, security alerts, and — where you have opted in — promotional messages about ivibet offers relevant to your gaming activity.
• To comply with legal and regulatory obligations — including reporting to gaming regulators, tax authorities, and law enforcement as required by applicable law.
• To improve our platform — using aggregated and anonymised usage data to understand how players navigate ivibet, identify bugs, and enhance the overall experience.
• To support responsible gaming — monitoring for potential problem gambling indicators and administering player-requested protective tools such as deposit limits and self-exclusion.

6 Legal Basis for Processing

ivibet relies on the following legal grounds to process your personal data, depending on the activity involved:

• Performance of a contract — processing necessary to fulfil our obligations under the Terms and Conditions, such as managing your account and processing transactions.
• Legal obligation — processing required to comply with applicable gaming regulations, AML laws, tax laws, and regulatory reporting obligations.
• Legitimate interests — processing for fraud prevention, security monitoring, improving our platform, and communicating operationally important information to active players.
• Consent — where you have explicitly opted in to receive marketing communications or where processing involves sensitive data categories. You may withdraw consent at any time.

7 Sharing Your Personal Data

ivibet does not sell your personal data. We may share it with the following categories of third parties only where necessary:

• Payment processors — GCash, Maya, GrabPay, BDO, BPI, UnionBank, and other payment partners who process your financial transactions. These providers are bound by their own privacy and security standards.
• Identity verification providers — third-party KYC services that verify your identity documents and age during onboarding or withdrawal verification.
• Game software providers — companies whose games are hosted or integrated on the ivibet platform. These providers may receive your player ID and game activity data to ensure correct game operation and settlement.
• Fraud prevention and security services — providers that help ivibet identify suspicious account activity, fraudulent transactions, and potential money laundering patterns.
• Regulatory and law enforcement authorities — gaming regulators, financial intelligence units, and law enforcement agencies as required by applicable Philippine law or our gaming licence conditions.
• Legal and professional advisers — lawyers, auditors, and consultants who need access to data in connection with legal proceedings or regulatory compliance activities.

8 Cookies and Tracking Technologies

ivibet uses cookies and similar tracking technologies to provide core platform functionality, remember your preferences, analyse platform usage, and support security measures. Below is a summary of the types of cookies we use:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Analytics cookies — used to understand how players navigate ivibet, which pages are visited most often, and where technical errors occur. This data is aggregated and does not identify you individually.
• Functionality cookies — remember your preferences such as language settings, preferred games, and notification settings to improve your experience on return visits.
• Marketing cookies — used only if you have provided consent. These may track your engagement with ivibet promotions and help ensure you see relevant offers.

You can manage or withdraw cookie consent at any time through your browser settings or the cookie preferences centre on the ivibet platform. Note that disabling essential cookies may impair platform functionality.

9 How Long We Keep Your Data

ivibet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Our general retention guidelines are:

• Account data — retained for the duration of your active account and for a period of at least five years after account closure, in compliance with AML and gaming regulatory requirements.
• Transaction and financial records — retained for a minimum of five years from the date of the transaction, as required by financial regulations.
• Identity and KYC documents — retained for the period required by applicable regulatory obligations, typically five to seven years after account closure.
• Customer support correspondence — retained for up to three years to allow us to reference prior interactions if issues recur.
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.
• Technical and device data — typically retained for 12 months for security and analytics purposes.

When data is no longer needed and no legal obligation requires its retention, ivibet securely deletes or anonymises it.

10 How We Protect Your Data

ivibet employs a combination of technical, organisational, and procedural security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and the ivibet platform is encrypted using TLS/SSL protocols.
• Sensitive data such as payment credentials and identity documents are encrypted at rest on our servers.
• Access to personal data within ivibet is restricted on a need-to-know basis, with access logs maintained and reviewed.
• Our systems are regularly tested for security vulnerabilities, and critical patches are applied promptly.
• Staff with access to personal data receive regular training on data protection obligations and ivibet's internal security policies.
• In the event of a data breach that poses a risk to players, ivibet will notify affected individuals and relevant authorities as required by applicable law, as promptly as possible.

No online system is 100% immune from risk. We recommend that players also take steps on their end — using strong, unique passwords, not sharing login credentials, and logging out after sessions on shared devices.

11 Your Data Rights as an ivibet Player

ivibet respects your rights over your personal data. Depending on your location and applicable law, you may have the following rights:

To exercise any of these rights, contact ivibet support via live chat or email at support@ivibet.run. We will respond within a reasonable timeframe and may need to verify your identity before acting on your request. If you feel your rights have not been adequately addressed, you may lodge a complaint with the applicable data protection authority.

12 Children's Privacy

ivibet's services are strictly for adults aged 18 years and older. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to close the account, delete the data, and — where legally required — notify relevant authorities.

If you believe a minor may have accessed ivibet using your payment method or personal details, please contact our support team immediately so we can investigate and take appropriate action.

13 International Data Transfers

Some of the third-party service providers that ivibet works with — including payment processors, identity verification services, and cloud infrastructure providers — may process data in countries outside the Philippines. When this occurs, ivibet takes steps to ensure that appropriate safeguards are in place to protect your data, such as:

• Using providers that are certified under internationally recognised data protection frameworks.
• Entering into contractual data processing agreements that impose equivalent data protection obligations on the receiving party.
• Ensuring that transfers to third countries occur only where an adequate level of protection is confirmed.

By using ivibet and providing your personal data, you acknowledge that it may be transferred and processed outside the Philippines in accordance with this Policy and with appropriate protections in place.

14 Changes to This Privacy Policy

ivibet may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will notify you by posting a prominent notice on the ivibet platform and, where appropriate, by sending an email to your registered address at least 7 days before the changes take effect.

The "Last updated" date at the top of this page reflects when the policy was most recently revised. Your continued use of ivibet following the effective date of any update constitutes acceptance of the revised Policy. If you do not agree with changes, you should stop using the platform and contact us to close your account.

15 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, ivibet welcomes you to get in touch:

• Live Chat: Available 24/7 on the ivibet platform — the fastest way to reach our team for urgent privacy queries.
• Email: support@ivibet.run — for formal written requests, data subject access requests, or detailed privacy concerns.

Please include your registered username or email address and a clear description of your query when contacting us. If you are submitting a formal data rights request, we may ask you to verify your identity before we can act on it.